Frequently Asked Questions

How far in advance do I need to book?

As soon as you have a date picked, contact us since our weekends book up very quickly! We only take a certain number of events, so book early to avoid disappointment. We hate turning you loves down!

How do I know my booking is confirmed?

A 50% non-refundable deposit with a signed copy of your order form and/or decor agreements is required to confirm all our bookings.
Balance of your invoice is due no later than a week before event/pick up date.

How long is the rental for most set up?

Most set-ups are for an 8hr rental period, however, we may accommodate next day tear down if required.

Can you replicate a design from a photo?

While we encourage you to send inspiration pictures when inquiring about an event design, we will not replicate a design from a picture but will use different elements from the picture to inspire our final design. We are proud to offer a fully customized service so we hope you can trust us to create a final design that will be 100% unique to you!

Do you deliver and what is your delivery charge?

Yes we do. Delivery fees are based on your location and will be included in your final quote for design & styling and rental hire services.

What is your refund/cancellation policy?

In the event of cancellation, deposits are non-refundable and non-transferable. For all event services and hire items, if cancelled 1 month before the set up and pick-up/delivery date, final balance can be refunded.

What methods of payment do you accept?

We accept cash and/or e-transfer and payments can also be made securely online with any major Credit Cards (please note, a processing fee of 2.9% applies).  

Please reach us at hello@withloveeventdesigns.ca
 if you cannot find an answer to your question.